Terms of Purchase

TERMS OF PURCHASE

Last Updated: October 28, 2026

Thank you for shopping with tavzor.

These Terms of Purchase describe the conditions governing orders placed through tavzor.com, including payment, order processing, shipping, cancellations, returns, and refunds.

tavzor is owned and operated by Harbin Laisu Technology Co., Ltd. ("Company," "we," "us," or "our").

By submitting an order through our website, you agree to these Terms of Purchase and the applicable policies published on tavzor.com, including our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please review the relevant policies before completing your purchase.

BUSINESS INFORMATION

Brand Name:
tavzor

Legal Company Name:
Harbin Laisu Technology Co., Ltd.

Website:
tavzor.com

Business Address:
1st Floor, Unit 3, Livestock Bureau Residential Building, Jiqing Street, Bayan Town, Bayan County, Harbin, Heilongjiang Province, China

Customer Support Email:
service@tavzor.com

Business Phone:
+86 18846046677

Customer Service Hours:
9:00 AM–6:00 PM, China Standard Time (UTC+8)

SECTION 1 – PLACING AN ORDER

When placing an order through tavzor, please provide accurate and complete information so that we can process your purchase and contact you if assistance is required.

Before completing checkout, carefully review:

  • The product description and available specifications;

  • Your selected options and quantities;

  • Your billing and shipping addresses;

  • Your contact information;

  • The selected shipping service;

  • The final order total, including applicable charges.

By submitting an order, you confirm that you have the legal capacity to make the purchase and are authorized to use the payment method selected.

SECTION 2 – ORDER CONFIRMATION AND ACCEPTANCE

After an order is submitted, we will generally send a confirmation email to the address provided during checkout.

This email confirms that we have received your order. It does not necessarily mean that all payment verification, order review, or fulfillment procedures have been completed.

Orders remain subject to payment authorization, product availability, and any necessary verification.

Where reasonably necessary and permitted by applicable law, we may delay, decline, or cancel an order because of:

  • Unavailable inventory;

  • Material product listing or pricing errors;

  • Payment authorization or verification issues;

  • Incomplete or inaccurate order information;

  • Suspected fraud or unauthorized activity;

  • Delivery restrictions;

  • Applicable legal requirements.

If we cannot fulfill an order after collecting payment, we will notify you and refund the amount collected for the cancelled items, together with any associated charges that must be refunded.

SECTION 3 – PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications, and other purchasing information are presented accurately.

Minor differences in appearance may occur because of screen settings, lighting, photography, manufacturing variations, production batches, or packaging updates.

These differences do not excuse a product that is defective, incorrect, or materially different from its description.

If you receive an item with a material issue, contact service@tavzor.com. We will review the matter according to our Return & Refund Policy and applicable consumer protection requirements.

SECTION 4 – PRICING AND PAYMENT

Product prices and promotional offers may change over time. A later price change does not automatically alter the price of an order already accepted.

The final amount payable, including applicable shipping fees and any taxes or other charges collected by us, will be displayed before payment is completed.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method;

  • Your billing and payment details are accurate;

  • You authorize the applicable payment provider to process the amount displayed at checkout.

Payments are handled through the payment methods available during checkout.

If a material pricing or technical error affects your order, we may contact you to explain the available options or cancel the affected order and issue an applicable refund, where permitted by law.

We will not charge an increased price without your agreement.

Order processing generally begins after payment has been confirmed and any necessary verification has been completed.

SECTION 5 – ORDER PROCESSING

Orders are generally prepared for shipment within 1–5 business days after payment confirmation.

Business days exclude Saturdays, Sundays, and applicable public holidays.

Order preparation may include payment verification, inventory checks, packaging, and coordination with fulfillment providers.

Processing time is separate from shipping transit time.

Preparation may take longer because of inventory availability, promotional periods, high order volumes, public holidays, or unexpected operational circumstances.

If a significant issue affects your order, we will make reasonable efforts to notify you.

Once fulfillment or shipment preparation has progressed, changes or cancellations may no longer be possible.

SECTION 6 – ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible.

Email:
service@tavzor.com

Please include:

  • Your order number;

  • The email address used at checkout;

  • A clear description of the requested change or cancellation.

We will review the current order status and confirm whether your request can be accommodated.

Changes and cancellations are generally easier to arrange before fulfillment or shipment preparation begins. Submitting a request does not guarantee that the order can be stopped.

If cancellation is approved after payment has been collected, any applicable refund will be returned to the original payment method in accordance with our Return & Refund Policy.

After dispatch, cancellation is generally unavailable. You may request an eligible return after delivery.

Nothing in this section limits cancellation rights provided by applicable law.

SECTION 7 – SHIPPING AND DELIVERY

Shipping arrangements are governed by our Shipping Policy and the options available for your delivery address at checkout.

Current U.S. Shipping Options

Shipping Method Order Subtotal Shipping Fee Estimated Transit Time
Standard U.S. Shipping $0.00–$38.99 USD $5.99 USD 10–15 business days after dispatch
Free Standard Shipping $39.00 USD or more Free 10–15 business days after dispatch
Fast U.S. Shipping Where available at checkout $8.99 USD 5–8 business days after dispatch

All amounts are in U.S. dollars (USD).

Free shipping applies to eligible standard shipping orders. If Fast U.S. Shipping is selected, the $8.99 charge applies even when an order qualifies for free standard shipping.

Available methods, eligibility conditions, and final shipping charges will be shown before payment.

Transit estimates do not include the 1–5 business day order processing period.

Delivery may be affected by carrier operations, destination, customs procedures where applicable, severe weather, public holidays, or transportation disruptions.

Estimated delivery times are not guaranteed arrival dates unless expressly stated otherwise. They do not limit mandatory delivery rights or remedies.

Orders may be fulfilled through our own or partner facilities, depending on inventory availability and destination. The dispatch location may differ from our registered business address.

Tracking information will generally be provided after dispatch when available.

If a shipment is significantly delayed, tracking remains unchanged for an extended period, or a package appears missing, contact service@tavzor.com with your order number and available tracking information.

If tracking shows "Delivered" but you have not received the package, please contact us so that we can investigate. A delivery status alone does not automatically prevent us from reviewing your concern.

SECTION 8 – RETURNS AND REFUNDS

Returns and refunds are handled according to our Return & Refund Policy.

Return Period

Eligible purchases may be returned within 180 calendar days from the date of delivery, subject to the applicable policy conditions.

tavzor advertises 180-Day Free Returns for eligible purchases.

Requesting a Return

Before returning a product, email service@tavzor.com and provide your order number, product details, reason for the request, and relevant photographs or videos where appropriate.

Our support team will review the request and provide the applicable return address and instructions.

Do not send products to our registered business address, a supplier, or a manufacturer unless we specifically instruct you to do so.

Return Shipping

For returns covered by our 180-Day Free Returns offer, customers will be provided with an appropriate return shipping arrangement at no additional return shipping cost when following our approved procedure.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, we will provide an appropriate solution without additional costs attributable to the qualifying issue.

If we require a return, we will cover the necessary return shipping costs.

Refund Processing

Approved refunds for returned products are generally processed within 5–10 business days after the returned item has been received and inspected.

Approved refunds that do not require a return are generally processed within 5–10 business days after approval.

Refunds are normally issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to display the funds.

These procedures do not restrict mandatory consumer rights.

SECTION 9 – PAYMENT PROCESSING AND SECURITY

Payments are processed through the third-party payment services available during checkout.

These providers may apply their own terms, privacy policies, and security procedures.

The handling of payment card information depends on the payment provider and the configuration of our checkout.

Please enter payment details only through the designated checkout process. Do not send complete payment card numbers, security codes, or passwords by email.

For information about how personal information is handled, please review our Privacy Policy.

SECTION 10 – CUSTOMER RESPONSIBILITIES

When purchasing through tavzor, you agree to:

  • Provide accurate contact, billing, and delivery information;

  • Review product selections, quantities, and order totals before payment;

  • Use an authorized payment method;

  • Follow applicable product instructions and usage requirements;

  • Provide accurate information when requesting customer support;

  • Retain your order confirmation and relevant purchase records.

If you identify an error in your order details, contact us as soon as possible.

Incorrect or incomplete information may delay processing, delivery, or the resolution of a support request. We will review any resulting issue according to the circumstances and applicable law.

SECTION 11 – RELATIONSHIP TO OTHER POLICIES

These Terms of Purchase should be read together with:

  • Terms of Service;

  • Privacy Policy;

  • Shipping Policy;

  • Return & Refund Policy;

  • Additional conditions clearly disclosed for a particular product or promotion before purchase.

Together, these documents explain how purchases and related services are managed through tavzor.com.

If any provision conflicts with a mandatory legal requirement applicable to your purchase, that requirement takes precedence to the extent of the conflict.

SECTION 12 – RESPONSIBILITY AND CONSUMER RIGHTS

We handle order, delivery, and product concerns according to our published policies and applicable law.

Circumstances beyond our reasonable control may affect the timing or availability of certain services. Where this happens, we will review the situation and communicate the available options.

Nothing in these Terms excludes or restricts liability, warranties, guarantees, consumer rights, or remedies that cannot legally be excluded or limited.

A delivery delay or third-party service issue does not automatically remove our responsibilities concerning your order.

SECTION 13 – CHANGES TO THESE TERMS

We may revise these Terms of Purchase to reflect changes in our products, services, business operations, technology, or applicable legal requirements.

Updated terms will be published on this page with a revised date.

Unless applicable law requires otherwise, the version in effect when you place an order will generally govern that purchase. Later updates will not retroactively alter the terms of an existing purchase where prohibited by law.

SECTION 14 – CONTACT INFORMATION

For questions about purchases, payments, order changes, shipping, returns, refunds, or these Terms of Purchase, please contact us.

Brand Name:
tavzor

Legal Company Name:
Harbin Laisu Technology Co., Ltd.

Website:
tavzor.com

Business Address:
1st Floor, Unit 3, Livestock Bureau Residential Building, Jiqing Street, Bayan Town, Bayan County, Harbin, Heilongjiang Province, China

Customer Support Email:
service@tavzor.com

Business Phone:
+86 18846046677

Customer Service Hours:
9:00 AM–6:00 PM, China Standard Time (UTC+8)

For order-related inquiries, please include your order number and a brief description of your request.

tavzor is owned and operated by Harbin Laisu Technology Co., Ltd.