FAQ

FREQUENTLY ASKED QUESTIONS

Last Updated: October 28, 2026

Welcome to tavzor!

Here you'll find answers to common questions about shopping, order processing, payments, shipping, returns, refunds, and customer support.

tavzor is owned and operated by Harbin Laisu Technology Co., Ltd., the company responsible for operating tavzor.com and managing the business activities associated with our online store.

If you need assistance, please contact us at service@tavzor.com.

GENERAL QUESTIONS

What Is tavzor?

tavzor is an online store offering products for everyday needs. We aim to make online shopping straightforward by providing clear product information, convenient ordering, and accessible customer support.

We strive to help customers understand their purchase options and find assistance when questions arise before or after an order.

How Can I Contact Customer Support?

For questions about products, orders, payments, shipping, returns, or refunds, please contact us using the details below.

Customer Support Email:
service@tavzor.com

Business Phone:
+86 18846046677

Customer Service Hours:
9:00 AM–6:00 PM, China Standard Time (UTC+8)

For inquiries about an existing order, please include your order number and a brief description of your request.

ORDERS

How Do I Place an Order?

To place an order through tavzor:

Open the product page and review the product details.
Select any available options and your preferred quantity.
Add the product to your shopping cart.
Check your cart to confirm the selected items and quantities.
Enter your contact, billing, and shipping information.
Choose an available shipping method and payment option.
Review the order total and complete checkout.

An order confirmation email will generally be sent to the email address provided during checkout.

Can I Change or Cancel My Order?

If you need to change or cancel an order, please email service@tavzor.com as soon as possible.

Include your order number, the email address used at checkout, and the details of your request.

We will review the current order status to determine whether the requested change or cancellation can be completed.

Requests made before fulfillment begins are generally easier to accommodate. Once processing, packaging, or shipment preparation has started, changes and cancellations may no longer be possible.

After an order has been dispatched, cancellation may no longer be available. You may request an eligible return after delivery in accordance with our Return & Refund Policy.

How Can I Check My Order Status?

Please review your order confirmation and any subsequent emails from our store.

Once your order has been dispatched, tracking information will be provided when available.

If you need an update, contact service@tavzor.com with:

Your order number;
The email address used during checkout;
A brief explanation of your inquiry.

Our team will review the available information and assist you.

What If I Don't Receive an Order Confirmation?

First, check your spam, junk, and promotions folders. Also confirm that the email address entered during checkout was correct.

If you still cannot locate your confirmation, contact service@tavzor.com with any available purchase details so we can help identify your order.

PAYMENTS

Which Payment Methods Are Available?

The payment methods available for your purchase will be displayed during checkout.

Available options may vary depending on the payment services supported for the transaction and your location.

Please review the available methods and final order total before completing payment.

Why Was My Payment Declined?

A payment may not go through for several reasons, including:

Incorrect billing or payment information;
Insufficient funds;
Restrictions imposed by your bank or payment provider;
Additional security verification requirements;
Temporary technical problems.

Please verify your payment details and contact your bank or payment provider if necessary. You may also try another available payment method.

For further assistance with an order-related payment issue, email service@tavzor.com.

For your security, never send complete payment card numbers, card security codes, or passwords by email.

Is My Payment Information Secure?

Payments are processed through the payment services available at checkout.

The handling of payment information depends on the relevant payment provider and its security procedures. Please also review our Privacy Policy for information about how personal information is handled.

SHIPPING

Where Does tavzor Ship?

tavzor currently offers shipping to eligible delivery addresses within the United States.

Availability may depend on the delivery destination, carrier coverage, and the products ordered.

Please provide a complete shipping address, including any apartment or unit number and ZIP code, when placing your order.

How Long Does Order Processing Take?

Orders are generally prepared for shipment within 1–5 business days after payment confirmation.

Business days exclude Saturdays, Sundays, and applicable public holidays.

Processing time is separate from shipping transit time. Inventory availability, promotional periods, holidays, or unusually high order volumes may affect the preparation period.

What Are the Shipping Fees and Delivery Estimates?

Our current shipping options for eligible U.S. orders are listed below.

Shipping Method	Order Subtotal	Shipping Fee
Standard U.S. Shipping	$0.00–$38.99	$5.99
Free Standard Shipping	$39.00 or more	Free
Fast U.S. Shipping	Where available at checkout	$8.99

All prices are in U.S. dollars (USD).

Orders with a qualifying subtotal of $39.00 or more are eligible for free standard shipping.

If you select Fast U.S. Shipping, the $8.99 shipping fee applies where this service is available, even if your order qualifies for free standard shipping.

Estimated transit times:

Standard U.S. Shipping: Generally 10–15 business days after dispatch.
Fast U.S. Shipping: Generally 5–8 business days after dispatch, where available.

Transit estimates begin after dispatch and do not include the 1–5 business day processing period.

The available shipping methods, applicable fees, and final charges will be displayed during checkout before payment is completed.

Are Delivery Dates Guaranteed?

Delivery times are estimates unless expressly stated otherwise.

Carrier schedules, severe weather, public holidays, customs procedures where applicable, transportation disruptions, and local delivery conditions may affect when an order arrives.

If your shipment is significantly delayed, please contact our customer support team so we can review the available tracking information.

Where Will My Order Ship From?

Orders may be prepared and dispatched through our own facilities or fulfillment partners, depending on product availability, inventory location, and delivery destination.

The shipping origin may differ from our registered business address.

Delivery to a U.S. address does not necessarily mean that an order is dispatched from a U.S. warehouse.

How Can I Track My Shipment?

After dispatch, we will generally send a shipping confirmation email containing tracking information when available.

Please allow time for the carrier to register the package and display the first tracking updates.

If you need assistance, email service@tavzor.com and include your order number and any available tracking details.

Can I Correct My Shipping Address?

If you notice an error in your shipping address, contact service@tavzor.com immediately.

Please provide:

Your order number;
The original shipping address;
The complete corrected address.

We will check whether the address can be updated. Changes may no longer be possible once fulfillment or shipment preparation has progressed.

What Should I Do If My Package Is Delayed or Missing?

First, review the latest tracking information and any delivery notices from the carrier.

If the estimated delivery period has passed, tracking has not updated for an extended period, or your package appears to be lost, contact service@tavzor.com.

Please include:

Your order number;
Your delivery details;
The tracking number, if available;
A brief description of the issue.

We will review the available information and assist with the appropriate next steps.

What If Tracking Shows Delivered but I Cannot Find My Package?

You may wish to check safe locations around the delivery address, household members, building reception, parcel lockers, and any carrier delivery photograph or notice.

If the package remains missing, email service@tavzor.com with your order number and tracking information.

A tracking status marked "Delivered" does not automatically prevent us from reviewing your concern.

Can Items From One Order Arrive Separately?

Yes. Depending on inventory and fulfillment arrangements, products from the same order may be shipped in separate packages.

Packages may arrive on different dates and may have separate tracking numbers.

If you are unsure whether another item is still in transit, contact our customer support team with your order number.

RETURNS AND REFUNDS

What Is the Return Period?

Eligible purchases may be returned within 180 calendar days from the date of delivery, subject to the conditions described in our Return & Refund Policy.

tavzor advertises 180-Day Free Returns for eligible purchases.

To use this service, please contact our customer support team before sending an item back. We will confirm the applicable return procedure and provide the appropriate shipping instructions.

Products should generally remain in their original or substantially unchanged condition and include original packaging and accessories where applicable.

These conditions do not limit mandatory consumer rights relating to damaged, defective, incorrect, incomplete, or misdescribed products.

How Do I Request a Return?

Email service@tavzor.com before sending any product back.

Please provide:

Your order number;
Details of the product you wish to return;
The reason for your request;
Relevant photographs or videos, where appropriate.

After reviewing your request, our support team will provide the applicable return address and instructions.

Please do not send products to our registered business address, a supplier, or a manufacturer unless our team specifically instructs you to do so.

Who Pays for Return Shipping?

Our store advertises 180-Day Free Returns for eligible purchases.

For returns covered by this offer, customers will receive an appropriate return shipping arrangement at no additional return shipping cost when following our approved return procedure.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, we will review the issue and provide an appropriate solution without additional costs attributable to our error.

Please contact us before arranging return shipping so that we can confirm eligibility and provide the correct instructions.

Do You Charge Restocking Fees?

We do not charge restocking fees for eligible returns.

How Long Does a Refund Take?

Approved refunds for returned products are generally processed within 5–10 business days after the returned item has been received and inspected.

Approved cancellation refunds and approved refunds that do not require a return are generally processed within 5–10 business days after approval.

Refunds are normally issued to the original payment method.

Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

What If My Refund Has Not Appeared?

If we have confirmed that a refund was processed, check the original payment account and contact your bank or payment provider to ask whether additional processing time is required.

If you still need assistance, email service@tavzor.com with your order number and any available refund confirmation details.

PRODUCT ISSUES

What Should I Do If an Item Arrives Damaged, Defective, Incorrect, or Incomplete?

Please contact service@tavzor.com as soon as reasonably possible.

Include:

Your order number;
Details of the affected or missing item;
A description of the problem;
Relevant photographs or videos, where available;
Photographs of the packaging if the item arrived damaged.

We will review the information and provide an appropriate replacement, refund, or return solution based on the circumstances and applicable consumer rights.

PRIVACY AND ACCOUNT INFORMATION

How Is My Personal Information Used?

We handle personal information as described in our Privacy Policy.

Information may be used to process orders, facilitate payments, arrange shipping, provide customer support, manage returns and refunds, maintain security, and improve our services.

Marketing and advertising activities are subject to applicable legal requirements and available privacy choices.

How Can I Stop Receiving Promotional Emails?

You can use the unsubscribe option included in a promotional email or contact service@tavzor.com.

Unsubscribing from promotional communications does not prevent necessary messages relating to orders, payments, shipping, refunds, security, or customer support.

How Can I Submit a Privacy Request?

Email service@tavzor.com with a description of your request.

We may need to verify your identity before providing access to information or making changes.

Available privacy rights and applicable exceptions are explained in our Privacy Policy.

BUSINESS INFORMATION

Brand Name:
tavzor

Legal Company Name:
Harbin Laisu Technology Co., Ltd.

Website:
tavzor.com

Business Address:
1st Floor, Unit 3, Livestock Bureau Residential Building, Jiqing Street, Bayan Town, Bayan County, Harbin, Heilongjiang Province, China