Return & Refund Policy
RETURN & REFUND POLICY
Last Updated: October 28, 2026
Thank you for shopping with tavzor.
We want our customers to understand their options when requesting a return, refund, exchange, or order cancellation. This policy explains the applicable return conditions, how to submit a request, how return shipping is arranged, and when approved refunds are processed.
tavzor is owned and operated by Harbin Laisu Technology Co., Ltd., which manages the business activities associated with our online store, including order processing, customer support, returns, refunds, and related after-sales services.
This policy applies to purchases made through tavzor.com.
1. RETURN PERIOD
Eligible purchases may be returned within 180 calendar days from the date of delivery, subject to the conditions in this policy and applicable law.
The 180-day period is the time allowed to submit a return request. Once your request is approved, our support team will provide instructions for returning the product.
To help ensure a return can be processed, the item should generally:
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Be submitted for return within the applicable 180-day period;
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Remain unused and in its original or substantially unchanged condition;
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Include its original packaging and accessories where applicable;
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Be accompanied by valid proof of purchase, such as an order number or confirmation email.
These standard conditions do not limit mandatory rights relating to damaged, defective, incorrect, incomplete, or misdescribed products.
2. RETURN ELIGIBILITY
For a standard return, the product should generally remain in acceptable condition and include the components supplied with it, where applicable.
Please provide your order number or other purchase confirmation so that we can verify the transaction.
If a product does not meet the standard return conditions, we will review the circumstances before determining whether the request can be accepted.
Any product-specific return restrictions will be disclosed where applicable. Nothing in this policy excludes consumer rights that cannot legally be restricted.
3. HOW TO REQUEST A RETURN
Before sending an item back, contact our customer support team:
Customer Support Email:
service@tavzor.com
Business Phone:
+86 18846046677
Please include:
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Your order number;
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The product you wish to return;
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The reason for your request;
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Relevant photographs or videos, where appropriate.
If the product is damaged, defective, incorrect, or incomplete, please describe the issue and provide supporting photographs where available.
Our support team will review your request and provide the appropriate return instructions if it is approved.
Please obtain return authorization and instructions before shipping any item back.
4. RETURN ADDRESS
The return destination may differ from our registered business address.
After your return request is approved, we will provide the appropriate return address and instructions for packaging and sending the product.
Please do not send returned items to our registered business address, a supplier, or a manufacturer unless our customer support team specifically instructs you to do so.
Sending a return to an incorrect or unauthorized address may delay processing. We recommend keeping your shipping receipt and tracking information until the matter is resolved.
5. RETURN SHIPPING COSTS
Eligible Returns Under Our Free Return Offer
tavzor advertises 180-Day Free Returns for eligible purchases.
For returns covered by this offer, customers will be provided with an appropriate return shipping arrangement at no additional return shipping cost when following our approved return procedure.
Please contact us before arranging return shipping so we can confirm eligibility and explain the correct process.
Damaged, Defective, Incorrect, or Incomplete Products
If your order arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact our customer support team.
We will review the issue and provide an appropriate replacement, refund, or return solution without additional costs attributable to our error or the qualifying product issue.
If a return is required, we will provide the necessary return shipping arrangements.
We do not charge restocking fees for eligible returns.
6. REPORTING PRODUCT OR ORDER PROBLEMS
If you discover a problem with your order, please notify us as soon as reasonably possible.
To help us review your request, provide:
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Your order number;
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Details of the affected or missing product;
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A brief description of the problem;
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Relevant photographs or videos, where available;
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Packaging photographs if the item arrived damaged.
Depending on the circumstances, an appropriate resolution may include a replacement, refund, authorized return, or another suitable arrangement.
Any resolution will be handled in accordance with this policy and applicable consumer protection requirements.
7. RESTOCKING FEES
tavzor does not charge restocking fees for eligible returns.
8. ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible:
Include your order number and a clear description of your request.
Cancellation requests should be submitted before order processing begins. We will review the current fulfillment status and determine whether the order can still be stopped.
Once processing, packaging, or shipment preparation is underway, cancellation cannot be guaranteed. Orders that have already been dispatched generally cannot be cancelled.
If your order has already shipped, you may request an eligible return after delivery under this policy.
If a cancellation is approved after payment has been collected, any applicable refund will generally be issued to the original payment method within 5–10 business days after approval.
Cancellation requests will be handled in accordance with applicable law.
9. RETURN INSPECTION AND REFUND APPROVAL
After an authorized return has been received, we will inspect the item and review whether it meets the applicable return conditions.
We will notify you of the refund decision and contact you if additional information is required.
If a standard return cannot be approved, we will explain the reason and any available next steps.
This review process does not remove any mandatory rights relating to defective, incorrect, damaged, or misdescribed products.
10. REFUND METHOD AND PROCESSING TIME
Approved refunds for returned products are generally processed within 5–10 business days after the returned item has been received and inspected.
Approved refunds that do not require a return are generally processed within 5–10 business days after approval.
Refunds are normally issued to the original payment method used during checkout.
The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Refunds will not normally be redirected to another payment account unless required by law or otherwise agreed.
11. DELAYED OR MISSING REFUNDS
If you have been notified that a refund has been issued but the funds have not appeared, please:
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Check the account used for the original payment.
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Contact your bank, card issuer, or payment provider to ask whether additional processing time is required.
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If the refund remains outstanding, contact our customer support team.
Customer Support Email:
service@tavzor.com
Please include your order number and any available refund confirmation details.
For your security, do not send complete payment card numbers, security codes, passwords, or other sensitive payment credentials by email.
12. EXCHANGES AND REPLACEMENTS
Depending on the circumstances, we may offer a replacement for a product that arrives damaged, defective, incorrect, incomplete, or materially different from its description.
Replacement availability may depend on inventory, the nature of the issue, and other relevant circumstances.
If a replacement is unavailable, we will review an appropriate alternative, which may include a refund.
Please contact our customer support team before returning an item or arranging an exchange.
Email:
service@tavzor.com
13. RETURN AUTHORIZATION AND TRACKING
All returns must follow the instructions provided by our customer support team.
After approval, we will provide:
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The applicable return address;
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Instructions for preparing and shipping the item;
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The relevant return shipping arrangement;
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Any additional information needed to identify the return.
Please retain your return receipt and tracking details until the process has been completed.
If a return shipment is delayed or encounters a delivery problem, contact us with the tracking information so we can review the situation.
14. CONSUMER RIGHTS
This policy describes our standard procedures for returns, refunds, exchanges, and cancellations.
Nothing in this policy is intended to exclude, waive, or restrict any consumer rights or legal remedies that cannot legally be excluded.
Where mandatory consumer protection laws provide additional rights, those requirements will apply.
15. CONTACT INFORMATION
For assistance with returns, refunds, cancellations, damaged products, missing items, or other after-sales concerns, please contact us.
Brand Name:
tavzor
Legal Company Name:
Harbin Laisu Technology Co., Ltd.
Website:
tavzor.com
Business Address:
1st Floor, Unit 3, Livestock Bureau Residential Building, Jiqing Street, Bayan Town, Bayan County, Harbin, Heilongjiang Province, China
Customer Support Email:
service@tavzor.com
Business Phone:
+86 18846046677
Customer Service Hours:
9:00 AM–6:00 PM, China Standard Time (UTC+8)
For order-related inquiries, please include your order number and a brief explanation of your concern.
tavzor is owned and operated by Harbin Laisu Technology Co., Ltd.