Contact Us

CONTACT US

Thank you for visiting tavzor.

We want to make your shopping experience clear, convenient, and easy to navigate. Whether you have a question about a product, need an update on an order, or require assistance with shipping, returns, or refunds, our customer support team is here to help.

Before reaching out, you may also review our Frequently Asked Questions (FAQ) page for information about common shopping and order-related questions.

If you need further assistance, please contact us using the details below. We will review your inquiry and aim to respond as promptly as reasonably possible.

CUSTOMER SUPPORT

Our team can assist with questions and requests relating to:

  • Product details, specifications, and availability;

  • Order confirmations and order status;

  • Payment and checkout concerns;

  • Shipping methods and tracking updates;

  • Order cancellations, returns, and refunds;

  • Damaged, defective, missing, or incorrect items;

  • Other questions about purchases or store policies.

To help us identify your purchase, please include your order number when contacting us about an existing order.

CONTACT DETAILS

Customer Support Email:
service@tavzor.com

Business Phone:
+86 18846046677

Customer Service Hours:
9:00 AM–6:00 PM, China Standard Time (UTC+8)

For order-related inquiries, please include your order number and a brief explanation of your concern. If your inquiry concerns a delivery issue, you may also include the tracking number. Photographs can be helpful when reporting damaged or incorrect products.

Our team will review the information provided and explain the appropriate next steps in accordance with our store policies.

RETURNS AND REFUNDS

If you wish to request a return or refund, please contact service@tavzor.com before sending any products back.

Our customer support team will review your request and provide the applicable return instructions, including the appropriate return destination.

The return address may differ from our registered business address. Please send returned products only to the address confirmed by our team.

Return eligibility, shipping arrangements, and refund processing are explained in our Return & Refund Policy.

BUSINESS INFORMATION

Brand Name:
tavzor

Legal Company Name:
Harbin Laisu Technology Co., Ltd.

Website:
tavzor.com

Business Address:
1st Floor, Unit 3, Livestock Bureau Residential Building, Jiqing Street, Bayan Town, Bayan County, Harbin, Heilongjiang Province, China

Customer Support Email:
service@tavzor.com

Business Phone:
+86 18846046677

Customer Service Hours:
9:00 AM–6:00 PM, China Standard Time (UTC+8)

OUR COMMITMENT TO CUSTOMERS

At tavzor, we value clear communication and helpful customer service.

We aim to make it easy for customers to find important purchasing information and receive assistance when questions or concerns arise. Whether you are enquiring about a product or seeking help with an existing order, we will review your request and provide guidance based on the relevant circumstances and store policies.

Thank you for choosing tavzor. We appreciate your interest in our store and look forward to assisting you.

tavzor is owned and operated by Harbin Laisu Technology Co., Ltd.