SHIPPING POLICY

Last Updated: October 28, 2026

Thank you for shopping with tavzor.

This Shipping Policy explains how orders are prepared, dispatched, and delivered, including available shipping services, applicable fees, estimated delivery times, tracking arrangements, and the steps to take if a delivery problem occurs.

This policy applies to purchases made through tavzor.com.

tavzor is owned and operated by Harbin Laisu Technology Co., Ltd., which manages the business activities associated with our online store, including order processing, fulfillment coordination, shipping support, and customer service.

Please review this policy before completing your purchase.

1. SHIPPING DESTINATIONS

tavzor currently offers shipping to eligible delivery addresses within the United States.

Delivery availability may depend on the destination, the products ordered, and the coverage offered by our shipping providers.

Please ensure that your delivery address is complete and accurate, including the street address, apartment or unit number where applicable, city, state, and ZIP code.

Available delivery methods and applicable charges will be displayed during checkout.

2. ORDER PROCESSING TIME

Orders are generally prepared for shipment within 1–5 business days after payment confirmation.

Order preparation may include payment verification, inventory checks, product packaging, and coordination with fulfillment providers.

Business days exclude Saturdays, Sundays, and applicable public holidays.

Processing may take longer during promotional events, peak shopping periods, inventory shortages, or unexpected operational disruptions.

Processing time is separate from shipping transit time.

If a significant issue affects the preparation of your order, we will make reasonable efforts to notify you.

3. SHIPPING METHODS AND FEES

The following shipping options currently apply to eligible U.S. orders.

Standard U.S. Shipping

• Order Subtotal: $0.00–$38.99 USD

• Shipping Fee: $5.99 USD

• Estimated Transit Time: 10–15 business days after dispatch

Free Standard Shipping

• Order Subtotal: $39.00 USD or more

• Shipping Fee: Free

• Estimated Transit Time: 10–15 business days after dispatch

Fast U.S. Shipping

• Shipping Fee: $8.99 USD

• Availability: Where offered during checkout

• Estimated Transit Time: 5–8 business days after dispatch

All amounts are stated in U.S. dollars (USD).

Free shipping applies to eligible standard shipping orders. If you select Fast U.S. Shipping, the $8.99 fee applies where available, even if your order qualifies for free standard shipping.

The available services, eligibility conditions, and final shipping charges will be shown before you complete payment.

4. ESTIMATED DELIVERY TIMES

Estimated transit times begin after your order has been dispatched and do not include the 1–5 business day processing period.

Our current estimates are:

• Fast U.S. Shipping: 5–8 business days after dispatch;

• Standard U.S. Shipping: 10–15 business days after dispatch;

• Free Standard Shipping: 10–15 business days after dispatch.

Actual delivery times may vary depending on:

• Carrier schedules and availability;

• Delivery destination;

• Customs procedures, where applicable;

• Severe weather;

• Public holidays and seasonal shipping volume;

• Transportation disruptions;

• Local delivery conditions.

Delivery estimates are provided for general guidance and are not guaranteed arrival dates unless expressly stated otherwise.

Nothing in this policy limits any delivery rights or remedies available under applicable law.

5. SHIPPING CONFIRMATION AND TRACKING

After dispatch, we will generally send a shipping confirmation email to the address provided during checkout, including tracking information when available.

Please allow time for the carrier to register your package and display its first tracking updates.

If tracking information has not arrived or you need help understanding a shipment update, contact:

Customer Support Email:
service@tavzor.com

Please include your order number, the email address used at checkout, and your tracking number if available.

Our team will review the available information and assist with your inquiry.

6. SHIPPING ADDRESS CHANGES

Please check your shipping information carefully before submitting your order.

If you discover an error after checkout, contact service@tavzor.com as soon as possible.

Please provide:

• Your order number;

• The original delivery address;

• The complete corrected address.

We will review whether an update is possible based on the current fulfillment status.

Once packaging or shipment preparation has progressed, changing the delivery address may no longer be possible.

If an incorrect address supplied by the customer results in additional delivery or return costs, we will explain any applicable charges before arranging further shipment, where permitted by law.

This does not transfer responsibility to the customer for an address or fulfillment error caused by us.

7. DELAYED SHIPMENTS

If your order has not arrived within the estimated delivery period, please review the latest tracking information and any carrier notifications.

Contact service@tavzor.com if:

• The estimated delivery period has passed;

• Tracking has not updated for an extended period;

• The carrier reports a delivery issue;

• You need assistance locating your package.

Please provide your order number, available tracking details, and delivery information.

We will review the shipment status and assist with the appropriate next steps. Depending on the circumstances, this may include a carrier investigation, an updated delivery arrangement, a replacement, or a refund in accordance with our policies and applicable law.

8. LOST OR MISSING PACKAGES

If your package appears to have been lost in transit, please notify us at:

service@tavzor.com

Include your order number, tracking number if available, delivery address, and relevant information about the problem.

We will review the available tracking and fulfillment records and coordinate with the relevant shipping provider where appropriate.

The fact that a package has been handed to a carrier does not automatically remove our responsibilities concerning your order.

9. TRACKING SHOWS DELIVERED, BUT THE PACKAGE IS MISSING

If tracking indicates that your package was delivered but you cannot locate it, you may wish to check:

• Safe locations around the delivery address;

• Whether a household member accepted the package;

• Building reception or parcel lockers, where applicable;

• Neighbors, where appropriate;

• Any carrier delivery photograph or notification.

If the package remains missing, contact service@tavzor.com with your order number and tracking details.

A "Delivered" status alone does not automatically prevent us from reviewing your concern. We will assess the available information and assist with an appropriate resolution.

10. DAMAGED, INCORRECT, OR INCOMPLETE DELIVERIES

If your order arrives damaged, defective, incomplete, or different from the product you purchased, please contact us as soon as reasonably possible.

Please provide:

• Your order number;

• Details of the affected item;

• A description of the problem;

• Relevant photographs of the product and packaging, where available.

We will review the issue and provide an appropriate replacement, refund, or return solution without additional costs attributable to a qualifying product or fulfillment issue.

If we require the affected item to be returned, we will cover the necessary return shipping costs.

Please retain the packaging where reasonably possible while the issue is being reviewed. These procedures do not restrict mandatory consumer rights.

11. REFUSED OR UNDELIVERABLE PACKAGES

A package may be returned to the sender or held by a carrier if the address is incomplete, delivery cannot be completed, or the recipient refuses the shipment.

If this occurs, please contact us so we can review the circumstances and explain the available options.

Where permitted by law, reasonable additional shipping or return costs attributable to incorrect information or other recipient-caused issues may apply. We will explain any proposed charges before arranging reshipment.

Additional costs will not be imposed for delivery problems caused by our own error.

Any applicable refund will be handled in accordance with our Return & Refund Policy and mandatory legal requirements.

12. FULFILLMENT LOCATIONS

Orders may be prepared and dispatched through our own facilities or trusted fulfillment partners.

The dispatch location may depend on:

• Product availability;

• Inventory location;

• Fulfillment capacity;

• Delivery destination.

The fulfillment location may differ from our registered business address.

Delivery to a U.S. address does not necessarily mean that an order ships from a U.S. warehouse.

If items are dispatched separately, they may arrive on different dates and have separate tracking numbers. Receiving one package does not necessarily mean that the entire order has been delivered.

13. RELATED POLICIES

This Shipping Policy should be read together with our:

• Terms of Service;

• Terms of Purchase;

• Return & Refund Policy;

• Privacy Policy.

For order changes or cancellations, contact us promptly before fulfillment or shipment preparation has progressed.

Nothing in this policy excludes or restricts consumer rights or remedies that cannot legally be excluded or limited.

14. CONTACT INFORMATION

For questions about order preparation, shipping fees, tracking, delivery delays, or missing packages, please contact us.

Brand Name:
tavzor

Legal Company Name:
Harbin Laisu Technology Co., Ltd.

Website:
tavzor.com

Business Address:
1st Floor, Unit 3, Livestock Bureau Residential Building, Jiqing Street, Bayan Town, Bayan County, Harbin, Heilongjiang Province, China

Customer Support Email:
service@tavzor.com

Business Phone:
+86 18846046677

Customer Service Hours:
9:00 AM–6:00 PM, China Standard Time (UTC+8)

tavzor is owned and operated by Harbin Laisu Technology Co., Ltd.