PRIVACY POLICY

Last Updated: October 28, 2026

1. INTRODUCTION

Welcome to tavzor.

The website tavzor.com and its associated online services are owned and operated by Harbin Laisu Technology Co., Ltd. ("Company," "we," "us," or "our").

We respect the privacy of our customers and aim to handle personal information responsibly and transparently. This Privacy Policy explains how information may be collected, used, stored, disclosed, and protected when you visit our website or interact with our online store.

This policy applies when you:

• Browse our website or view product listings;

• Place or attempt to place an order;

• Create an account, where available;

• Subscribe to store communications;

• Contact our customer support team;

• Request order changes, cancellations, returns, or refunds;

• Submit reviews, feedback, or other inquiries;

• Use other features available through our online store.

Our website, shopping functions, and customer support activities are collectively referred to as the "Services."

We may process personal information directly or work with service providers that assist with payments, order fulfillment, shipping, website hosting, analytics, advertising, security, and customer support.

Where required by applicable law, we will obtain appropriate consent or rely on another valid legal basis before processing personal information.

2. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with our Services.

Information You Provide

You may provide personal information when placing an order, creating an account where available, contacting us, subscribing to communications, submitting feedback, or requesting after-sales assistance.

This information may include:

• Your name;

• Email address;

• Telephone number;

• Billing and shipping addresses;

• Order numbers and purchase details;

• Product selections and preferences;

• Account information, where applicable;

• Payment-related transaction records;

• Customer support correspondence;

• Photographs or videos submitted to explain an order issue;

• Reviews or other feedback you choose to provide.

Payments are handled through the payment services available at checkout. The processing and storage of payment card information depend on the relevant payment provider and payment configuration.

Please do not send passwords, complete payment card details, or other sensitive credentials through email.

Information Received from Service Providers

We may receive information from providers that support payment processing, shipping, fulfillment, fraud prevention, analytics, or other store operations.

This information may include payment confirmations, shipment tracking updates, delivery status, and transaction verification results.

3. INFORMATION COLLECTED AUTOMATICALLY

When you access tavzor.com, certain technical and usage information may be collected automatically through cookies, pixels, log files, device identifiers, and similar technologies.

Depending on the features enabled on our website, this information may include:

• IP address;

• Browser type and version;

• Device type and operating system;

• Online identifiers;

• Pages visited and links selected;

• Product views and website interactions;

• Shopping cart and checkout activity;

• Referring websites;

• Interactions with advertisements;

• Technical errors and website performance information.

We may use this information to operate our website, maintain security, understand how the Services are used, improve the shopping experience, and evaluate marketing performance.

Collection through nonessential technologies is subject to applicable consent requirements and your available privacy choices.

4. COOKIES AND SIMILAR TECHNOLOGIES

tavzor may use cookies and related technologies to support website functionality and remember information about your visit.

These technologies may help us:

• Retain items in your shopping cart;

• Support checkout and account functions;

• Maintain website security;

• Remember selected preferences;

• Measure website traffic and performance;

• Evaluate advertising and conversion activity.

You may manage cookies through your browser settings and any privacy controls available on our website.

Where required by applicable law, we will obtain consent before using nonessential cookies or similar technologies.

Restricting cookies may affect certain website features, and deleting cookies may remove saved preferences.

5. ANALYTICS AND ADVERTISING

We may use analytics and advertising providers to understand website activity and evaluate the effectiveness of our promotional efforts.

Where these services are enabled, they may use cookies, pixels, web beacons, device identifiers, or similar technologies to collect information about website visits, product interactions, cart activity, and purchase-related events.

This information may help us:

• Understand visitor behavior;

• Measure campaign performance;

• Record conversions;

• Improve marketing relevance;

• Identify suspicious activity;

• Improve website functionality.

Some providers process information on our behalf, while others may process information independently under their own privacy policies.

Our use of these services is subject to applicable legal requirements and your privacy choices.

Where applicable, you may request to opt out of certain advertising-related processing through available website privacy controls or by contacting service@tavzor.com.

6. HOW WE USE PERSONAL INFORMATION

We process personal information for purposes connected with operating our online store and providing the Services.

Purchases and Order Management

We may use information to:

• Receive, verify, and process orders;

• Facilitate payment;

• Arrange fulfillment and shipping;

• Send order confirmations and delivery updates;

• Handle cancellations, returns, replacements, and refunds;

• Maintain transaction records.

Customer Support

Information may be used to:

• Respond to inquiries;

• Provide product and order assistance;

• Investigate delivery or payment issues;

• Review complaints;

• Handle privacy requests;

• Resolve after-sales concerns.

Service Improvements

We may use information to:

• Maintain website functionality;

• Diagnose technical problems;

• Understand customer preferences;

• Improve product information;

• Develop and improve shopping features.

Promotional Communications

Where permitted by law, and with consent where required, we may use information to send product updates, offers, store news, and other promotional messages.

Security and Legal Purposes

We may also process information to prevent fraud, protect our Services, comply with legal obligations, maintain required records, and establish, exercise, or defend legal claims.

7. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary to provide the Services, complete purchases, support business operations, or comply with legal obligations.

Recipients may include:

• E-commerce platform providers;

• Payment processors;

• Shipping carriers;

• Logistics and fulfillment partners;

• Website hosting and technology providers;

• Analytics providers;

• Advertising partners;

• Customer support providers;

• Fraud prevention services;

• Professional advisers, where necessary;

• Authorities or other parties where disclosure is legally required.

We aim to share only information appropriate to the relevant purpose and apply contractual or other safeguards where required.

Personal information may also be disclosed in connection with a proposed or completed business transfer, merger, acquisition, or restructuring, subject to applicable legal protections.

8. EMAIL COMMUNICATIONS

Where permitted by applicable law, we may send promotional emails concerning products, offers, discounts, and store updates.

You may unsubscribe from promotional emails by selecting the unsubscribe option included in those communications or by contacting:

service@tavzor.com

We may retain limited information needed to respect your marketing preferences.

Unsubscribing from promotional emails does not prevent necessary communications concerning orders, payments, delivery, refunds, security, or customer support.

Email preferences and cookie or advertising preferences may need to be managed separately.

9. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information;

• Correct inaccurate information;

• Request deletion of eligible information;

• Obtain a copy of certain information;

• Restrict or object to particular processing activities;

• Withdraw consent where processing relies on consent;

• Opt out of certain advertising activities;

• Submit a complaint to a relevant authority.

To submit a privacy request, contact:

service@tavzor.com

Please describe your request and provide enough information for us to identify the relevant records.

We may request information reasonably necessary to verify your identity and prevent unauthorized disclosure. Where permitted, an authorized representative may act on your behalf, subject to appropriate verification.

We will respond within applicable legal timeframes. Certain requests may be subject to exceptions, including obligations to retain transaction records or prevent fraud.

Withdrawing consent does not affect processing that was lawful before withdrawal.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

10. CHILDREN'S PRIVACY

Our Services are intended for general shopping purposes and are not directed toward children below the age at which they may lawfully provide consent for the relevant processing activity.

We do not knowingly collect personal information from children in violation of applicable privacy requirements.

If you believe a child has provided personal information without the necessary authorization, please contact:

service@tavzor.com

We will review the matter and take appropriate action, including deleting information where required by law.

11. INFORMATION SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no online transmission method or electronic storage system can guarantee complete security.

Please protect your account credentials and avoid sending sensitive information through unsecured communication channels.

If you believe your personal information has been compromised, contact our customer support team so we can review your concern.

12. INTERNATIONAL DATA PROCESSING

The Services are operated by Harbin Laisu Technology Co., Ltd., located in Heilongjiang Province, China.

We and our service providers may access, transfer, store, or process personal information in China and other countries where we or our providers operate.

These countries may have data protection laws that differ from those in your country of residence.

Where applicable law requires safeguards for international transfers, we will use the protections required for the relevant transfer.

13. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, subject to applicable legal requirements.

Relevant considerations may include:

• Completing orders and providing requested services;

• Resolving returns, refunds, complaints, or disputes;

• Meeting accounting, tax, and other recordkeeping obligations;

• Preventing fraud and maintaining security;

• Respecting communication preferences;

• Establishing, exercising, or defending legal claims.

When information is no longer needed, we will delete, anonymize, or securely dispose of it in accordance with applicable requirements.

14. UPDATES TO THIS POLICY

We may revise this Privacy Policy to reflect changes in our Services, information practices, technology, service providers, or applicable legal requirements.

The updated version will be published on this page with a revised effective date.

Where required by law, we will provide additional notice or obtain consent for relevant changes.

We encourage you to review this page periodically to remain informed about our privacy practices.

15. CONTACT INFORMATION

For questions about this Privacy Policy, our handling of personal information, or privacy rights requests, please contact us using the details below.

Brand Name:
tavzor

Legal Company Name:
Harbin Laisu Technology Co., Ltd.

Website:
tavzor.com

Business Address:
1st Floor, Unit 3, Livestock Bureau Residential Building, Jiqing Street, Bayan Town, Bayan County, Harbin, Heilongjiang Province, China

Customer Support Email:
service@tavzor.com

Business Phone:
+86 18846046677

Customer Service Hours:
9:00 AM–6:00 PM, China Standard Time (UTC+8)

For privacy-related requests, please include a brief description of your concern and sufficient information for us to identify and respond to your request.

tavzor is owned and operated by Harbin Laisu Technology Co., Ltd.